Expert Services – Crucial To Maximizing Business and Operational Resilience


From C-Suite decision makers, to shop floor staff, stakeholders at every level are confronted by near daily volatility – almost no one in today’s businesses are immune. The relentless pace of economic, regulatory and technological change will expose companies whose business models depend on stability and protracted decision making with challenges they may not survive. It takes flexibility to keep up with the pace of change in the global business landscape, while also staying ahead of competitors.  Digital transformation  is widely accepted as the key to unlocking new opportunities for businesses. Though forward-thinking companies appreciate there’s a connection between leveraging new technology to optimize their facilities and the broader goals of cyber and physical security, sustainability, and operational efficiency, it’s less clear how to do it effectively. That’s where professional services can bridge the gap.
New Opportunities Create Fresh Challenges
Rapid technological change , budget constraints and scarce talent means executing comprehensive digital operational models using in-house resources exclusively is potentially risky. It makes sense to leverage service partners that can deliver the expertise and guidance organizations’ need to transform their infrastructure and springboard their conversion to a nimble, fully digital organization. Studies reveal that leveraging new technology to improve productivity, reduce waste, boost energy performance and achieve sustainability metrics, in order to protect people, assets, and data is a high priority. In fact, nearly 75% of companies have committed to the digital transformation journey, but only 25% have reached more mature levels (see  IDC MaturityScape: The Future Enterprise , April 2019). These figures confirm that the digital transformation journey can be difficult, but failing to undertake the initiative can have dire consequences.
Protecting people, data, and operations is job one, and failing to do so can severely impact profitability. Even the most sophisticated enterprises are challenged to optimize facility operations, and several trends, ranging from locales moving to the distributed edge model, through increasing regulatory and efficiency requirements, and internal skills obsolescence, will only increase the hurdles. Recently, Schneider Electric partnered with  IDC , a global provider of market intelligence to survey business decision makers across multiple geographic regions and industries, in order to gain  important insights  regarding the current state and future needs of customers’ facilities and operations. Two key findings are that:

Plant and business operations are inherently interconnected.
A large percentage of organizations are realizing significant benefits by partnering with services firms.

Facility issues are directly connected to business operations
The survey clearly illustrates that a...

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