IT Management: 5 Best Practices for Remote Work

Love it or hate it, remote working is the new normal. While the initial hesitation and reluctance the enterprises, as well as the employees, had with remote working have definitely subsided by now, remote working is not everyone’s cup of tea. Some employees seem to love it and feel more productive than ever whereas a few hate and can’t return to their workplace, have fruitful face-to-face meetings and get work done quickly in the corporate perimeter. Personal choices aside, the employee experience while remote working as well as its correlation to productivity depends heavily on IT management and support.

IT management best practices

In this article, let us have a look at the top 5 best practices that the enterprise IT needs to adhere to for supporting remote work and making it a success.

1. Create a remote working policy

Now is the time to do it, if you don’t already have one. A remote working policy helps employees understand the protocols to be maintained during remote working. This can be everything from the needed availability of the employees, the availability of the IT teams, the network and device compliance requirements if the employees are using personal computers and permitted collaboration tools for information sharing.

Having a remote working policy essentially puts the ball in the employees’ court and implementing security and monitoring becomes fair and easy.

2. Provision devices with business resources

The worst frustration an employee faces while working on a chain of thoughts is the sudden realization of the lack of resources- it could be an app, access to a database or a tool or a business file or document. The IT teams need to be on their toes for continuously ensuring that the devices used for remote work are provisioned with business resources at all times. The apps can be silently installed in the background without the end-user intervention, are up-to-date and business resources are available whenever requested with quick turn-around time. Scheduling app installation and app updates is a best practice when the IT feels their plates to be too full.

Photo by Elena Kloppenburg on Unsplash 3. Schedule updates when employees aren’t working

Nothing can be more annoying than a device running into an update in the middle of a work meeting or when an employee is finishing up an important task. With COPE and BYOD device environments, the employees can delay the OS updates and schedule as per their convenience. But with COBO or dedicated devices, the employees do not have access to the system settings and chances are that the devices run into auto-updates at random intervals.

To ensure this doesn’t create a hindrance for the employee productivity, the IT admins can schedule OS updates when the devices are not in use and can also schedule to reboot the devices occasionally to upkeep the device performance...