The 4 Most Exciting AI Technologies to Watch in 2020
Artificial Intelligence (AI) has gone from being a “technology of the future” to a “must-have” technology that businesses now look to create and sustain a differentiated, competitive advantage. In 2020, an increasing number of organizations are turning their attention to how AI can help them to achieve tangible business results through immediately actionab le — i.e., humans working together with machines — insights from the analysis of customer data.
AI’s uses cases aren’t limited to data analysis. Ordinary people like you and I also have the opportunity to benefit from AI-powered tools as they help us in our everyday lives. Think self-driving vehicles, autonomous parking, cognitive and virtual assistants, and even AI-powered home appliances and electronics.
If you like learning about AI and the awesome technologies it’s helping to build, let me present to you the four most exciting AI technologies to watch in 2020.
Smart Home AI
Just a decade ago, the thought of being able to control your home’s temperature, lights, locks, and security systems remotely would have felt like science fiction. But in 2020, almost every major home appliance and home system can now be controlled remotely. The global smart home market is growing at an annual average growth rate of 13.5% and is projected to reach US$174.2B by 2025 .
So what do these dollars buy?
Energy Management . Smart thermostats, radiators, and air conditioners are now being built by every major global manufacturer, including Hive, Google Nest, and Samsung.
Home Entertainment. TVs are not just “smart” but getting smarter with AI. Amazon recently released the Fire TV Cube, billing it as the first hands-free, streaming media player that allows users to control features in their smart TVs through their smart speakers.
Lighting Systems. Lighting systems like Philips Hue can be controlled by mobile apps, smart speakers, and conversational AI (see below);
Smart Appliances. AI allows full management and control of smart appliances and electronics, including notifications and alerts; and
Security Systems . Smart IoT cameras and sensors allow homeowners to monitor their properties in real-time from anywhere in the world.
From connected, IoT devices in smart homes to customer support to smart hotels to product registration and more, conversational AI powers cognitive assistants/chatbots help people to talk to machines at home, at work, and on the go.
As many businesses first begin using conversational AI for customer support, here are the top use cases for chatbots, according to Statista :
Answer Customers’ Frequently Asked Questions . A chatbot can instantly present customers with multiple service options to direct them to the most appropriate resources
Screen Customers for Agents . Natural...