Government 3.0: using monitoring for next-generation government IT

There’s a term called e-government and it basically describes the use of technical resources to provide public services to citizens in a region or a whole country. In principle, the term covers all mutual relationships: It consists of the digital interactions between a citizen and the government , between a central government and government agencies or regional institutions , between a government and its citizens , between a government and its employees , and finally between government and businesses . E-government and Government 2.0 are sometimes used interchangeably, with Gartner defining the latter term as having the following characteristics; It is citizen- and employer-driven, it keeps evolving and is transformational, it requires a blend of planning and nurturing, it needs pattern-based strategy capabilities and finally calls for a new management style.
In the meantime, however, areas such as big data, Internet of Things, administrative and business process management, blockchain and sophisticated monitoring are all driving public sector innovation, creating improvements in service delivery, resource management, and decision making. This transformation is often referred to as Government 3.0 . Let's take a look at how monitoring enhances the technical possibilities of government IT in the 2020s.