Sarah Burnett: How the COVID-19 Global Pandemic Will Propel Transformation



Sarah Burnett is an executive vice president and distinguished analyst at Everest Group, with global responsibility for the company’s Service Optimization Technologies (SOT) research program. Sarah and her team have produced some of the most in-depth reports and thought-provoking papers in the automation field, covering Artificial Intelligence (AI) technologies, Robotic Process Automation (RPA), and process mining, and shedding light on global service provider’s capabilities in these fields, best strategies for adoption, and best practices implementing business process automation.  
But Sarah doesn’t stop there. She’s also chair of BCSWomen , the women’s group of the British Chartered Institute for IT (BCS), and founder of AI Accelerator , a program of free AI events, seminars, and webcasts by experts, to encourage more women into the field of AI. One of Computer Weekly ’s top 50 most influential people in the UK technology sector, Sarah is a regular speaker at client and industry events and webinars, and an active social media contributor (@SarahBurnett). 

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